Refunds and Cancellation charges apply to ALL bookings
REFUNDS: Full refund of fee in the case of a Universal Aunt already confirmed / engaged being prevented from taking up the assignment and a replacement is not available. Refunds are at the sole and absolute discretion of Universal Aunts.
BOOKING CANCELLATION AND CHARGES:
Calendar days before assignment
0-2 days inclusive: ½ agency fee and full payment to aunt
3-7 days inclusive: 1/3 fee and ½ of full payment to aunt
8-14 days inclusive: ¼ fee and ¼ of full payment to aunt